Terms of service

TERMS OF SERVICE

Last Updated: August 17, 2026

OVERVIEW

This website is operated by Avelis, accessible through shopavelisco.com. Throughout these Terms of Service, the terms “Avelis,” “we,” “us,” and “our” refer to the operator of shopavelisco.com.

Avelis offers this website, including all information, content, features, products, services, and tools made available through the website, conditioned upon your acceptance of these Terms of Service and any other policies made available through our store.

By visiting our website, browsing our store, placing an order, purchasing a product, communicating with us, or otherwise using any part of our website or services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms of Service, you should not access or use our website or purchase products from us.

We reserve the right to update, modify, replace, or discontinue any part of these Terms of Service at any time. Changes become effective when posted on our website unless otherwise stated.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

SECTION 1 – ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have received permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any illegal, fraudulent, unauthorized, or prohibited purpose.

You agree not to violate any applicable local, state, provincial, federal, national, or international law while using our website or services.

You may not transmit viruses, worms, malware, malicious code, or any other technology designed to interfere with the operation or security of our website.

A breach of these Terms may result in immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, restrict purchases, suspend accounts, or terminate access to our website where reasonably necessary, including in cases involving suspected fraud, abuse, violation of these Terms, payment disputes, unauthorized transactions, or unlawful activity.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, distribute, or commercially use any portion of our website, products, content, branding, photographs, designs, graphics, or services without our prior written permission.

The headings contained in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, specifications, pricing, availability, and other information displayed on our website are accurate.

However, we cannot guarantee that all information will always be complete, accurate, current, or error-free.

The appearance of colors, materials, finishes, gemstones, metals, packaging, and other product characteristics may vary depending on your device, screen settings, lighting conditions, manufacturing variations, and photography.

Because certain products may be manufactured or finished individually, slight differences in appearance, dimensions, finish, color, placement, texture, or other details may occur.

Such reasonable variations do not necessarily constitute defects.

We reserve the right to:

  • Modify product descriptions or specifications.

  • Change product pricing.

  • Limit quantities available for purchase.

  • Discontinue products.

  • Introduce new products.

  • Correct typographical or pricing errors.

  • Cancel orders affected by errors or inaccuracies.

All products are subject to availability.

SECTION 4 – PRICING

Prices displayed on our website are subject to change at any time without prior notice.

The price charged for an order will generally be the price displayed when the order is successfully submitted, except in cases involving obvious pricing errors, technical errors, unauthorized discounts, fraudulent activity, or other mistakes.

We reserve the right to correct pricing errors even after an order has been submitted.

If an error affects your order, we may contact you with the correct price or cancel and refund the affected order.

Promotional pricing, discount codes, bundles, sales, and special offers may be changed, limited, or discontinued at any time unless otherwise stated.

SECTION 5 – ORDERS

Submitting an order does not necessarily guarantee acceptance of that order.

We reserve the right to accept, reject, limit, or cancel an order for legitimate business or legal reasons.

Reasons may include, but are not limited to:

  • Product unavailability.

  • Pricing or listing errors.

  • Suspected fraud.

  • Payment authorization problems.

  • Incorrect billing information.

  • Shipping restrictions.

  • Duplicate orders.

  • Orders placed for resale.

  • Abuse of promotional offers.

  • Technical errors.

  • Violations of these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method where required.

We may limit quantities purchased per person, household, payment method, billing address, shipping address, account, or order.

SECTION 6 – ORDER CONFIRMATION

After an order is submitted, you may receive an electronic order confirmation.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted, processed, or shipped.

An order is subject to verification and may be canceled before shipment where appropriate.

SECTION 7 – BILLING AND PAYMENT INFORMATION

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information for all purchases.

You represent that you are authorized to use the payment method submitted with your order.

You authorize us and our payment processors to charge the total amount displayed during checkout, including applicable product costs, shipping costs, taxes, and other disclosed charges.

Orders may be subject to fraud prevention, payment verification, or security reviews.

We may request additional information when reasonably necessary to verify an order.

Failure to provide accurate information or complete verification may result in delay or cancellation.

SECTION 8 – PAYMENT PROCESSING

Payments may be processed by third-party payment providers.

We do not necessarily directly store complete payment card information.

Your use of a particular payment method may also be subject to terms imposed by your payment provider, bank, credit card issuer, digital wallet provider, or payment processor.

We are not responsible for fees independently charged by your bank, card issuer, payment provider, currency conversion provider, or other financial institution.

SECTION 9 – FRAUD PREVENTION

We reserve the right to review transactions for suspected fraud or unauthorized activity.

We may delay, decline, or cancel orders where we reasonably believe that:

  • Payment information is unauthorized.

  • Billing information is inaccurate.

  • An order presents an unusually high fraud risk.

  • Multiple transactions appear suspicious.

  • A customer is attempting to misuse discounts or promotional offers.

  • An order may violate applicable law.

We may also cooperate with payment processors, financial institutions, law enforcement, or fraud prevention providers where required or permitted by law.

SECTION 10 – SHIPPING

Orders are generally subject to processing before shipment.

Processing times and estimated delivery times provided on our website are estimates unless expressly stated otherwise.

Shipping and delivery times may vary depending on:

  • Destination.

  • Carrier.

  • Customs processing.

  • Inventory availability.

  • Holidays.

  • Weather.

  • Carrier disruptions.

  • High-volume periods.

  • Address issues.

  • Events outside our reasonable control.

Once an order has entered fulfillment or shipment, we may be unable to modify the shipping address, products, quantities, or other order details.

Customers are responsible for entering a complete and accurate shipping address at checkout.

SECTION 11 – SHIPPING DELAYS

We make reasonable efforts to fulfill and ship orders within the timeframes communicated to customers.

Delivery dates provided by carriers are estimates and may change after shipment.

We are not responsible for delays caused solely by carriers, customs authorities, weather events, labor disruptions, natural disasters, government actions, incorrect addresses, or other circumstances outside our reasonable control.

Nothing in this section limits rights that consumers may have under applicable law concerning delayed or unshipped orders.

SECTION 12 – TRACKING INFORMATION

Tracking information may be provided after an order ships.

Tracking updates are generated by the shipping carrier and may not always appear immediately.

We do not control carrier tracking systems and cannot guarantee that tracking information will be updated in real time.

SECTION 13 – MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be shipped in separate packages.

Separate packages may:

  • Have different tracking numbers.

  • Be handled by different carriers.

  • Be shipped at different times.

  • Arrive on different dates.

Receiving only part of a multi-item order does not necessarily mean that the remaining products are missing.

SECTION 14 – INTERNATIONAL ORDERS

International customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country.

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, handling charges, or other government-imposed fees.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

We do not control customs authorities and cannot guarantee the amount of any import fee or the amount of time required for customs clearance.

SECTION 15 – REFUSED OR UNCLAIMED PACKAGES

If a package is refused, abandoned, unclaimed, or returned because of an incorrect or incomplete address, additional shipping or handling expenses may apply where permitted by law.

Any refund due for a returned shipment will be handled according to our applicable refund and return policies and applicable law.

SECTION 16 – LOST, STOLEN, OR MISSING PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, contact us as soon as reasonably possible at:

support@shopavelisco.com

We may ask you to:

  • Confirm your shipping address.

  • Check with household members.

  • Check surrounding delivery locations.

  • Contact the shipping carrier.

  • Provide documentation.

  • File a carrier claim where appropriate.

Claims involving lost or stolen packages will be reviewed individually.

Nothing in this section removes any rights you may have under applicable consumer protection law.

SECTION 17 – DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, incomplete, or materially different from what you ordered, contact:

support@shopavelisco.com

Please include your order number and, when possible, photographs or other information showing the issue.

Damage claims should be reported promptly after delivery so that we can properly review the circumstances.

Approved claims may result in a replacement, refund, store credit, or other remedy depending on the situation, our applicable policies, and applicable law.

SECTION 18 – RETURNS AND EXCHANGES

Returns and exchanges are governed by our Return and Refund Policy as displayed on our website.

Customers are responsible for reviewing return eligibility before sending a product back.

We reserve the right to reject returns that do not satisfy the applicable return requirements, subject to applicable law.

Items may be ineligible for return if they:

  • Have been used.

  • Show signs of wear.

  • Have been damaged after delivery.

  • Have been altered.

  • Have been personalized or engraved.

  • Are missing components or packaging.

  • Fall into another category disclosed as non-returnable.

Nothing in this section limits mandatory consumer rights that cannot legally be waived.

SECTION 19 – REFUNDS

Approved refunds are generally issued to the original payment method.

Financial institutions and payment processors may require additional time to post a completed refund.

We do not control the processing time of your bank or payment provider after a refund has been issued by us.

Shipping charges, duties, taxes, or other fees may be non-refundable where permitted by law and as disclosed in our applicable policies.

SECTION 20 – CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is a problem with an order, we encourage you to contact us first at:

support@shopavelisco.com

Submitting false, misleading, or fraudulent payment disputes is prohibited.

We reserve the right to provide payment processors and financial institutions with order records, shipping records, tracking information, customer communications, refund records, fraud screening information, and other documentation relevant to a payment dispute.

Nothing in this section restricts your lawful right to dispute a transaction with your financial institution.

SECTION 21 – PROMOTIONS AND DISCOUNTS

Promotional codes, discounts, referral offers, giveaways, bundles, sales, and other promotions may be subject to separate terms.

Unless otherwise stated:

  • Discounts cannot be combined.

  • Discounts have no cash value.

  • Discounts cannot be applied retroactively.

  • Promotions may exclude certain products.

  • Promotions may be limited by customer or order.

  • Promotions may expire.

  • Promotional errors may be corrected.

We reserve the right to cancel or restrict promotions that are being abused, manipulated, or used fraudulently.

SECTION 22 – GIFT CARDS AND STORE CREDIT

If gift cards or store credit are offered, additional terms may apply.

Gift cards and store credits are not redeemable for cash except where required by law.

We are not responsible for gift cards or store credits transferred to or used by an unauthorized third party where the unauthorized use was not caused by us.

SECTION 23 – WARRANTIES

Any specific warranty offered for a product will be subject to the warranty terms communicated with that product or elsewhere on our website.

Unless expressly stated otherwise and to the fullest extent permitted by law, we do not provide additional warranties beyond those required by applicable law.

Some jurisdictions do not permit certain warranty exclusions, so some exclusions may not apply to you.

SECTION 24 – JEWELRY CARE AND NORMAL WEAR

Jewelry and accessories may naturally experience wear over time.

Depending on the product, exposure to moisture, perfumes, cosmetics, chemicals, cleaning products, sweat, salt water, chlorine, abrasion, impact, improper storage, or other environmental conditions may affect appearance or durability.

Normal wear, accidental damage, misuse, unauthorized modification, or improper care may not constitute a manufacturing defect.

Any specific warranty associated with your product controls over this general provision.

SECTION 25 – PERSONAL USE AND RESALE

Products sold through our website are generally intended for personal use unless otherwise authorized.

We reserve the right to limit or cancel orders that appear to be placed by resellers, distributors, dealers, or other commercial purchasers without our authorization.

SECTION 26 – ACCURACY OF WEBSITE INFORMATION

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions.

  • Product images.

  • Prices.

  • Discounts.

  • Promotions.

  • Shipping fees.

  • Delivery estimates.

  • Product availability.

  • Specifications.

We reserve the right to correct errors and update information at any time.

Where legally permitted, we may cancel an affected order and refund amounts paid if the order was based on a material error.

SECTION 27 – WEBSITE AVAILABILITY

We do not guarantee that our website or services will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend access for:

  • Maintenance.

  • Security updates.

  • Technical issues.

  • System upgrades.

  • Business changes.

  • Events outside our control.

We may modify or discontinue any portion of our website or services at any time.

SECTION 28 – OPTIONAL AND THIRD-PARTY SERVICES

Our website may use services operated by third parties, including payment processors, analytics providers, shipping carriers, hosting providers, advertising services, or technology providers.

We do not control all aspects of third-party services.

To the extent permitted by law, we are not responsible for outages, failures, actions, omissions, or independent practices of third-party providers.

SECTION 29 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on shopavelisco.com is owned by, licensed to, or used with permission by Avelis.

This may include:

  • Brand names.

  • Logos.

  • Product names.

  • Product designs.

  • Photographs.

  • Videos.

  • Graphics.

  • Illustrations.

  • Website layouts.

  • Written copy.

  • Advertising materials.

  • Packaging designs.

  • Icons.

  • Software-related elements.

You may not reproduce, modify, distribute, republish, commercially exploit, scrape, sell, license, or create derivative commercial works from our content without appropriate authorization.

SECTION 30 – TRADEMARKS

The Avelis name, branding, logos, product names, and associated marks may be trademarks or trade dress belonging to us or our licensors.

Use of our branding in a way that causes confusion regarding affiliation, endorsement, sponsorship, or ownership is prohibited.

SECTION 31 – USER-GENERATED CONTENT

If you voluntarily submit reviews, photographs, videos, testimonials, comments, feedback, suggestions, ideas, or other content to us, you represent that you have the necessary rights to submit that material.

You also represent that your submission does not violate another person's intellectual property, privacy, publicity, contractual, or other rights.

You remain responsible for content you submit.

Where permitted by law and unless otherwise agreed, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute content voluntarily submitted to us in connection with operating, promoting, or improving our business.

SECTION 32 – REVIEWS

Reviews must reflect genuine experiences or opinions.

You may not knowingly submit:

  • False reviews.

  • Fraudulent reviews.

  • Reviews impersonating another person.

  • Spam.

  • Illegal content.

  • Threatening content.

  • Harassing content.

  • Content containing malicious software.

We reserve the right to moderate or remove content where permitted by law and consistent with applicable legal requirements.

SECTION 33 – FEEDBACK AND IDEAS

If you voluntarily send us ideas, suggestions, product concepts, improvements, or other feedback without a separate written confidentiality agreement, you acknowledge that we may already be developing similar ideas.

You agree that unsolicited feedback is not automatically confidential.

SECTION 34 – PROHIBITED USES

You may not use our website or services:

  • For unlawful purposes.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, abuse, threaten, or defame others.

  • To submit fraudulent information.

  • To impersonate another person.

  • To transmit malicious software.

  • To interfere with website security.

  • To attempt unauthorized access to systems.

  • To scrape or harvest data through prohibited automated means.

  • To commit payment fraud.

  • To abuse discounts or promotions.

  • To place fraudulent orders.

  • To interfere with other customers' use of the website.

  • To use the website for unauthorized commercial activity.

  • To attempt to bypass security or access restrictions.

We may suspend or terminate access for violations.

SECTION 35 – PRIVACY

Our collection, use, storage, and disclosure of personal information is governed by our applicable Privacy Policy and applicable privacy laws.

By using our website, you acknowledge that electronic commerce necessarily involves the transmission and processing of information through various systems and service providers.

SECTION 36 – ACCOUNT SECURITY

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity performed through your account to the extent permitted by law.

Notify us promptly if you suspect unauthorized access to your account.

We may suspend accounts that appear to have been compromised.

SECTION 37 – ELECTRONIC COMMUNICATIONS

When you use our website, place an order, or contact us electronically, you agree that we may communicate with you electronically regarding your transactions and our services.

Transactional communications may include:

  • Order confirmations.

  • Shipping confirmations.

  • Delivery notices.

  • Refund notices.

  • Customer service responses.

  • Security notifications.

  • Important policy or account communications.

Marketing communications, where applicable, will be handled in accordance with applicable law and available opt-out rights.

SECTION 38 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted.

  • Every website error will be corrected immediately.

  • The website will always be free from harmful components.

  • Every piece of information will always be completely current.

  • Products will satisfy subjective individual preferences.

These disclaimers do not exclude warranties or rights that cannot lawfully be excluded.

SECTION 39 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Avelis and its owners, officers, employees, contractors, suppliers, service providers, licensors, and affiliates will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website, services, or products.

This may include, where legally permitted, loss of profits, revenue, data, savings, business opportunity, or similar damages.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Certain states or jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

SECTION 40 – MAXIMUM LIABILITY

Where permitted by applicable law, our aggregate liability arising out of a particular purchase will not exceed the amount you paid directly to us for the product or order giving rise to the claim.

This limitation does not apply where applicable law prohibits such a limitation.

SECTION 41 – ASSUMPTION OF RISK

You are responsible for using products appropriately and according to their intended purpose.

You assume ordinary risks associated with improper use, misuse, alteration, neglect, unauthorized repair, or failure to follow product care instructions, except to the extent applicable law provides otherwise.

SECTION 42 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Avelis and its affiliates, owners, employees, contractors, representatives, service providers, and licensors from third-party claims, liabilities, damages, and reasonable costs arising from:

  • Your unlawful use of our website.

  • Your violation of these Terms.

  • Your infringement of another party's rights.

  • Content you submit that violates applicable law or third-party rights.

This section does not require a consumer to indemnify us for conduct for which such an obligation would be unlawful or unenforceable.

SECTION 43 – EVENTS OUTSIDE OUR CONTROL

We will not be responsible for failures or delays caused by circumstances beyond our reasonable control, to the extent permitted by law.

Such circumstances may include:

  • Natural disasters.

  • Severe weather.

  • Fires.

  • Floods.

  • Earthquakes.

  • War.

  • Terrorism.

  • Civil unrest.

  • Government actions.

  • Labor disputes.

  • Transportation disruptions.

  • Carrier failures.

  • Customs delays.

  • Internet outages.

  • Cyberattacks.

  • Utility outages.

  • Epidemics or pandemics.

  • Supply chain disruptions.

This provision does not eliminate rights that cannot legally be waived.

SECTION 44 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

SECTION 45 – WAIVER

Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision later.

Any waiver must be legally valid and applicable to the particular circumstances involved.

SECTION 46 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our consent where such restriction is permitted by law.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, sale of assets, corporate restructuring, or similar business transaction, subject to applicable law.

SECTION 47 – NO THIRD-PARTY BENEFICIARIES

Unless expressly stated otherwise, these Terms are intended to govern the relationship between you and Avelis and are not intended to grant enforceable rights to unrelated third parties.

SECTION 48 – ENTIRE AGREEMENT

These Terms, together with applicable store policies and any additional terms expressly agreed to between you and Avelis, constitute the agreement governing your use of the website and services.

They supersede prior communications concerning the same subject matter to the extent permitted by law.

SECTION 49 – INTERPRETATION

Section titles are included for convenience and do not alter the meaning of these Terms.

Words such as “including” and “includes” are intended to be illustrative rather than limiting unless context requires otherwise.

SECTION 50 – GOVERNING LAW

These Terms and your use of our website will be governed by applicable laws of the United States and, where legally appropriate, the laws of the state in which Avelis is legally established or principally operates, without improperly limiting mandatory consumer protections that may apply to you.

If mandatory laws in your jurisdiction give you rights that cannot legally be waived, those rights remain unaffected.

SECTION 51 – DISPUTES

Before filing a formal legal claim relating to an order or our services, we encourage customers to contact us at:

support@shopavelisco.com

so that we have an opportunity to address the issue.

Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.

SECTION 52 – CLASS ACTIONS, ARBITRATION, AND JURY WAIVERS

We do not include a mandatory arbitration clause, class-action waiver, or jury-trial waiver in these Terms unless such provisions are separately and properly adopted by Avelis.

Such clauses can have significant legal consequences and may be subject to specific enforceability requirements.

Unless a separate legally valid agreement states otherwise, disputes may be brought in courts or other forums having proper jurisdiction.

SECTION 53 – TERMINATION

These Terms remain effective while you use our website or services.

You may stop using our website at any time.

We may suspend or terminate access to our services where permitted by law if you materially violate these Terms, engage in fraud, misuse the website, threaten its security, or engage in unlawful activity.

Provisions that logically should survive termination, including provisions regarding intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution, will continue as appropriate.

SECTION 54 – CHANGES TO PRODUCTS OR SERVICES

We reserve the right to modify, suspend, discontinue, replace, or update products, services, website features, pricing, promotions, and other offerings at any time.

Where an existing paid order is materially affected, we will handle the order in accordance with applicable law and our applicable policies.

SECTION 55 – CHANGES TO THESE TERMS

We may revise these Terms periodically.

The current version will be made available through our website.

Changes generally apply prospectively from the date they become effective unless applicable law permits or requires otherwise.

Your continued use of the website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.

SECTION 56 – CONSUMER RIGHTS

Nothing in these Terms is intended to waive, restrict, or eliminate any consumer rights that cannot legally be waived under applicable federal, state, local, provincial, national, or international law.

Where these Terms conflict with a mandatory consumer protection requirement, the mandatory legal requirement will control.

SECTION 57 – CONTACT INFORMATION

Questions regarding these Terms of Service, orders, returns, products, or customer service may be directed to:

Avelis

Website: shopavelisco.com

Email: support@shopavelisco.com

By accessing shopavelisco.com, using our services, or placing an order through our store, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them to the extent permitted by applicable law.